Porting your mobile number is a simple process that allows you to keep your existing number when switching providers. This guide will walk you through the steps to ensure a smooth transition.

What is number porting?

Number porting involves transferring your existing phone number from one mobile network provider to another. This allows you to keep your current number, ensuring continuous communication without the hassle of updating your contacts.

How do I port my mobile number?

The first step to porting your mobile number is requesting a PAC Code

Text PAC to 65075 or log into your current provider’s customer account to request a Porting Authorisation Code (PAC). This code is usually provided immediately or within a few hours and is valid for 30 days.

Provide this PAC Code to Xpatfone

Once you have your PAC code, submit it to Xpatfone (see the porting request form at the bottom of this page). This initiates the transfer process, where Xpatfone coordinates with your current provider to move your number.

Don’t worry, your service will be maintained throughout thr process

Keep your existing SIM card active until the porting process is complete to avoid any service interruption.

Then all you need to do is complete the transfer

Insert the Xpatfone SIM or configure the Xpatfone app on your device once the porting is confirmed. Verify the transfer by making a call or sending a text.

How long does it take to port a mobile number?

The porting process typically takes between a few hours and two days. Factors such as weekends, holidays, and the responsiveness of the involved providers can affect this timeline.

What are the benefits of porting my mobile number?

• Continuity: Retain your existing number to avoid the inconvenience of notifying contacts and updating services.

• Cost savings: Avoid costly roaming charges and expensive international call rates.

• Simplicity: The process is straightforward and user-friendly, supported by regulatory guidelines.

• Global accessibility: Use your UK number anywhere in the world over a local 4G or Wi-Fi connection.

Are there any challenges when porting my mobile number?

• Service Downtime: There may be a brief period of downtime during the porting process, typically lasting a few hours.

• Eligibility Issues: Not all numbers are eligible for porting, especially if they are from prepaid plans or certain geographic areas.

• Technical Glitches: Occasionally, technical issues can cause delays or complications, so it’s important to follow up with your providers if there are any problems.

Please note that providers may have an obligation to provide a PAC code.

What is the number porting process?

Key features of the number porting process

1. Quick and Easy Process: The porting process is generally quick, often completed within 24 hours for mobile-to-mobile transfers.

2. Seamless Integration: Operates over local 4G or Wi-Fi, ensuring you can use your UK number globally without extra charges.

3. Free Porting: Xpatfone offers free number porting both into and out of their service, providing flexibility and convenience.

Porting your mobile number is a straightforward process that allows you to keep your number when switching providers. This ensures continuity, cost savings, and convenience, making it easier to stay connected with family, friends, and services. By understanding the steps and choosing the right provider, you can ensure a smooth transition with minimal disruption to your service.

Number porting FAQs

Can I port my number to any mobile provider?

Yes, you can port your number to any mobile provider in the UK that supports number porting. Most major providers offer this service.

Is there a fee to port my mobile number?

Typically, porting your number is free. However, check with both your old and new providers to confirm.

Can I port my number if I am on a prepaid plan?

Yes, you can port your number whether you are on a prepaid or postpaid plan.

What happens if I change my mind after requesting a PAC code?

If you decide not to port your number, simply do not give the PAC code to a new provider. The code will expire after 30 days.

Can I port my number multiple times?

Yes, you can port your number as many times as needed. Each time, you'll need a new PAC code from your current provider.

Will I lose service during the porting process?

You may experience a short period of downtime, usually less than a few hours, while the transfer is completed.

Can I port my number while traveling abroad?

Yes, but it's recommended to initiate the process while you are in the UK to avoid any complications.

Can I port my number if I have an existing contract?

Yes, but you may need to pay any outstanding fees or charges associated with breaking your contract early.

Porting Request Form